A queue management system solution aims at measuring, monitoring and predicting queue behaviors. For most retailers, it’s challenging to maintain control of all functions relating to a store—applications and customer experience. Subsequently, to optimize the quality of service, especially at the checkpoints, you may need queue management solutions.
As the technology available to improve consumer experiences in the retail industry continues to advance in leaps and bounds, queue management technology has remained at the forefront of the industry by decreasing customer wait times and improving employee productivity. Still, the line control aspect of queue management in retail shops is, to many people, the most important application.
How Queue Management Solutions Work
Since the system captures customer behavior in real-time, it relays data concerning the number of clients standing in the queue and for how long at any particular time. From the gathered information, it is possible to prescribe additional cashiers to prevent the building up of the waiting list actively. Moreover, by streaming data, the system can define services delivery, thus preventing under-staffing or unnecessary over-staffing.
Queue management solutions utilize sensors and predictive analytics. As such, the sensors conduct people counting, the amount of time they have been waiting, and the direction of their motion. In the same way, door sensors and video analysis help determine the number of people inside a store at a particular time and the estimated stay time inside the store. Subsequently, the predictive analytics prescribe the number of active cashiers needed to manage the queues.
Quality of Service
Often, queue management solutions are essential, especially when shopping begins with customers having to wait in line. Such a scenario strains a store’s limited resources, significantly demanding a solution to improve customer experiences. In cases where the option of opening more checkouts is absent, the answer may lie in controlling the flow of the queue.
Checkouts in retail are here to stay, and regardless of demand, a business needs to provide quality services to its customers. Part of customer experience consists of how fast the queue moves, and it’s a priority for a store to facilitate a path of least resistance to survive and achieve success. Contact RetailFlux for more details.