Having your customers waiting in line for long is not suitable for your business. A survey by American Express suggests that customers are willing to wait for 13 minutes, after which they lose patience and start developing negative brand experience. The alternative is to use queue management systems to improve the flow of shoppers at your retail shop. A queue management system is an automated system designed to manage customer flow and interactions, whether with persons or screens.
The Benefits of Retail Queue Management
If your customers get excellent services when they come, they are more likely to return and even recommend your store to their friends. A queue management system will analyze and improve the flow of customers.
Here are a few reasons why you need a queue management system for your grocery shop:
1. Improved Productivity and Operational Efficiency
The retail queue management system provides data about customer flow and the peak times of the store. This data gives insights into staffing schedules to make them more efficient. You will know when you don’t need more staff at non-peak hours and to add more during peak hours.
This will not only leave you with happy customers but also reduce customer complaints. Shorter checkout means satisfied customers; a happy customer is a good customer.
2. Reduced Cost and Better Conversion Rates
By having more staff, you increase the labor cost, and understaffing will lead to loss of customers. Optimizing staff can help you avoid overstaffing during non-peak hours and understaffing during peak hours. Better allocation of resources and workforce will ensure that unnecessary cost is reduced.
The use of queue management systems means you lose fewer customers due to long queues. As shoppers don’t have to wait for long, which will help convert the visitors into customers.
3. Improved Customer Satisfaction
The customer is always the king, and keeping them happy is the ultimate goal for any business. Customer service is vital for the retail industry. It’s crucial to ensure the queueing experience doesn’t impact how the customer feels about your store, negatively.
4. Having A Happy Workforce
Happy staff means a better and more productive workforce. By automating some processes, the queue management system takes off the burden from the employees and allows them to focus on other essential things and exploit their talents.
It also takes away the frustrations, leaving you with fulfilled employees who not only perform better but also share their positivity with the customers.
With retail queue management systems, it means your customers get served without waiting around for long. The system will help you keep the customers happy and satisfied when they leave your store. Also, help you keep your most talented workforce and put you way ahead of the competition.
We release a new prediction model that can accurately estimate queue events in retail stores. The prediction model is based on AI technology combining in-store traffic and real-time queue analytics data. Since the core technology is based on video processing algorithms, the prediction model is highly accurate. Retailers can be notified prior to 30 minutes before their queues are over-capacity.
Contact us today for Queue Management Systems and the necessary insights you may need on analytics.