Real-Time Service Quality Monitoring
Time is the most important and an unrecoverable asset for all people. Crowded queue lines put a mental fence for the shoppers decreasing their shopping motivation. Therefore unexpectedly high queue abandonment rates become inevitable. Customer satisfaction is a primary objective for building longer term relationships with shoppers. In this manner, every business owner aims providing high-quality service to the customers.
Queue management is about understanding when and how many customers queue up at checkout. Our queue management solution ensures whether the shoppers in the lines are getting qualified service in accordance with the retailer’s service management target. In-time and accurate notifications on queuing levels is the key success factor when implementing a queue management solution. The store employees should be informed and warned about extreme queuing events such as too presence of low or too high people densities at queue regions.
Complete Supervision on Queues
RetailFlux queue management system can accurately measure how many customers line up and how much time they spent for waiting. Furthermore, it provides predictive notifications to assign new cashiers in real time. RetailFlux queue management system presents accurate and real-time tools for improving customer satisfaction and effective staff management. With the help of our queue management solution, the business owners can swiftly optimize service quality at the same time lowering employee costs.
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